Reply to incoming messages

Assign conversations to yourself

Handle suggested replies by AI Copilot

Change a conversation's language

Edit a contact in a conversation

Create a note and a private note in a conversation

Mark a conversation as read or unread

Star a conversation

Change a conversation's status

Create an internal summary for a conversation

View a contact's conversation history

Use preset replies

Insert links to Shopify products

Polish your message with AI Auto-Fix

Create custom views for conversations

Conversation dashboard: basic navigation overview