HikariCS - Workflow

Workflow

Automate and streamline your support workflow with preset replies, subjects, attachments, priorities, schedules, languages, and auto-responders.

How to create preset replies

How to use the subject manager

How to create re-usable attachments

Priority inbox settings

Setting business hours and a work schedule

Manage days off templates

Manage languages and translations

Auto resolve inactive conversations

Configure auto-responder

Automatic review requests