Auto resolve inactive conversations

Auto-resolve closes conversations automatically when there has been no activity for a set number of days. This keeps your inbox clean and helps your team focus on active issues.

1. Go to Settings > Projects and select your project.
2. Open General settings.
3. Find the Auto-resolve conversations section.

• Auto-resolve conversations — Number of days of inactivity before a regular conversation is resolved. Leave empty or set to 0 to disable.
• Do not resolve unread conversations — When checked, conversations that still have unread messages will not be auto-resolved.
• Auto-resolve customer tickets — Number of days of inactivity before a customer ticket is resolved. Leave empty or set to 0 to disable.

Auto-resolution only applies to inactive conversations. If the customer replies, the conversation becomes active again and the timer resets.