How to use the Order Tracker

The Order Tracker lets you view Shopify order details without leaving the conversation. It is available for any project that is connected to a Shopify store.

• Your project must be connected to Shopify.
• The conversation must be linked to a customer with a Shopify order.

From the conversation dashboard, open a conversation in a Shopify-connected project. If the customer's email matches a Shopify customer, the Shopify orders button appears in the conversation header.

Click the Shopify orders button to open the order details drawer.

The drawer shows:

• Customer name and email.
• Order number, date, and financial/fulfillment status.
• Shipping address and tracking number.
• Line items, prices, taxes, and totals.

You can also open the carrier tracking page or copy the tracking URL.

• The Order Tracker requires a Shopify-connected project.
• Open a conversation and click Shopify orders.
• Review order status, shipping, and line items in the drawer.