How to setup live chat

The live chat widget lets visitors on your website start real-time conversations with your team. You can customize the appearance, welcome message, and behavior to match your brand.

Go to your project settings and open the Inboxes page.

Click Add inbox and select Website widget. The widget is created automatically and appears in the list.

Click Edit to open the widget settings. Here you can change the name, colors, welcome text, reply-time display, and AI assistant options.

Set the heading, tagline, and optional intro text that visitors see when they open the widget.

Choose the widget color, button text color, and enable dark mode if needed. Under Advanced options you can adjust the button position, style, offsets, and z-index for both desktop and mobile.

Enable the AI Agent for this widget if you want the bot to handle conversations automatically.

Enable business availability to show your open hours on the widget, even when all agents are offline.

Click Preview to see how the widget looks on a sample page. Use the Open widget button to open the chat window and test the start page.

After customizing the widget, click Save changes. The widget is now ready to be added to your website.

• Open Inboxes in your project settings.
• Click Add inbox > Website widget.
• Click Edit to customize the widget appearance and messages.
• Use Preview to test the widget before saving.