Getting started

Learn the basics of Hikari CS and start managing conversations.

Managing conversations

Work with incoming messages, contacts, statuses, views, and the conversation dashboard.

Inbox setup

Connect email, live chat, social messaging, and internal tickets to your project.

Connect and work with Shopify

Connect your Shopify stores and use Shopify data to power AI replies.

Billing & Pricing

Manage your subscription plan, payment method, and monthly conversation usage.

AI settings

Configure AI Copilot, AI Agent bots, spam detection, image descriptions, order tracking, and translation glossaries.

Live Chat

Customize your live chat widget and engage visitors with targeted chat campaigns.

Help Center setup

Build and publish a self-service Help Center for your customers.

Product issue reports

Report and analyze product and order issues for Shopify-connected projects.

Reports

Understand customer conversations, service levels, activity patterns, campaigns, and revenue.

Workflow

Automate and streamline your support workflow with preset replies, subjects, attachments, priorities, schedules, languages, and auto-responders.