Use preset replies

Preset replies are saved message templates for the questions you answer most often. Insert one in a couple of keystrokes instead of typing the same answer again and again.

1. Open a conversation and click inside the composer.
2. Type /r — the preset replies menu opens.
3. Keep typing to filter the list, or scroll through it.
4. Click a reply (or highlight it and press Enter) to insert it into the composer.

Useful keys while the menu is open:

• Up / Down — Move through the list.
• Tab — Switch the language of the replies.
• Enter — Insert the selected reply.
• Esc — Close the menu.

The reply is inserted as normal text, so you can edit it before sending or send it as-is.

You can also open the same menu with the bookmark icon in the composer toolbar.

Preset replies are configured in the project settings:

1. Go to Settings and select your project.
2. Click Preset replies in the project menu.

There are two levels of preset replies:

• Account level — Shared across all projects in your account.
• Project level — Available only in the project where they were created. These show a Project badge in the list.

From this page you can:

• Click + Create to add a new preset reply.
• Click Edit next to a reply to change its name or text.
• Click Delete to remove a reply you no longer need.